Net Promoter Score
Track customer loyalty and understand how likely your customers are to recommend you.
NPS Score
Great
NPS Responses
62.4% response rate
58%
669 score 9-10
24%
277 score 7-8
18%
207 score 0-6
Overall NPS score trend for the selected period
Net Promoter Score measures customer loyalty by asking how likely they are to recommend your business.
NPS = % Promoters - % Detractors. Scores range from -100 (all detractors) to +100 (all promoters).
Your NPS is negative, meaning you have more detractors than promoters. Focus on improving customer experience and resolving issues quickly.
You have more promoters than detractors. Keep building on what's working and address common complaints.
Your customers are highly satisfied. You're generating strong word-of-mouth and loyalty.
Exceptional! Your business delivers outstanding customer experiences. You're among the very best.